Advantages of Quality Management Principles
The advantages of quality management principles and possessing an ISO 9001 certification include:
- Cost Reduction
The overall cost of the organization will be reduced with the implementation of quality management principles. There can be a startling increase in profitability because these cost savings go directly to the bottom-line profits with no additional costs.
- Productivity Improvement
With better quality management in place, employees spend significantly less time looking for and fixing errors, which results in a significant increase in productivity. More output is produced per employee when productivity is higher, and this leads to higher profits.
- Customer Satisfaction
There should be fewer customer complaints, as your organization will offer better services and goods and interact with customers almost flawlessly. Fewer objections could also mean less money is allocated to customer service. As the existing customer base works on the company’s behalf to attract new customers. Higher levels of customer satisfaction may also result in an increase in market share.
- Improve Employee Morale
The ongoing and demonstrated success of quality management can result in a noticeable improvement in employee morale, which lowers employee turnover and, consequently, lowers the cost of hiring and training new employees.
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