7 Quality Management Principles And Their Advantages

 

What Are Quality Management Principles?

Quality is very essential for any organization but it’s very difficult to execute and persist. A quality management system in place and proper execution of the quality management principles can uphold the highest possible quality in an organization. There are 7 quality management principles that come under the ISO 9001 certification and these provide a proper roadmap/direction to follow for maintaining the highest standards. These define the way an organization operates and becomes successful.

7 Quality Management Principles

Let’s understand the 7 quality management principles and how these can be applied to grow your organization.

1. Customer Focus

“The customer is the king”, everybody knows this. A company that doesn’t put its customers first won’t last long. Customer focus is important, but it can frequently get lost in the various processes and priorities of a quality system.

Customers, both present and future, should be the main focus. Companies should measure customer satisfaction in addition to consistently meeting or exceeding customers’ expectations. Contrarily, it’s important to keep track of times when customers’ expectations aren’t met. Every department and function should take part to focus more on customers.

2. Leadership

A company will struggle without effective leadership. Leaders are the ones who set a vision and goals for the company. Recall a motivating leader you have ever met. Maybe this happened at work or even at a reputable event. A good leader is able to change the way an organization works by inspiring his team with praise and appreciation and a sense of unity.

3. Engagement of People

Your goal should be to have an engaged workforce. This indicates that the staff’s skills are utilized and valued. Additionally, it promotes learning, discussion, and ongoing improvement. Employees who are actively involved in their work are held responsible for their actions. The job requires everyone in the organization to be active and engaged in their work, as opposed to being seen as a passive place to clock in each morning.

4. Process Approach

A process approach lays out the steps to success, as it does with so many other aspects of quality. By definition, this means that activities are managed as processes, measured, and relationships between activities are discovered. Opportunities for development are monitored. Quality is not achieved with ease. Behind-the-scenes procedures are necessary to guarantee the organization’s success.

5. Improvement

Change is necessary for a robust quality system. Companies will eventually lose ground to the competition if they don’t make improvements. This means that the business’s capabilities and performance should be improved constantly. The goals of these improvement initiatives should be met, and team members should be given the tools and support they need to carry them out. It is important to measure advancements as they are made. Finally, let’s rejoice! It’s crucial to express gratitude when things go well. Quality isn’t just tense audits and data analysis, some times you need to perform formal recognition and praise.

6. Evidence-based Decision Making

It is not good to go with your gut feeling, rather use the data. The king is actually data. This is well-known to a quality professional. Data access, accuracy, and dependability should be ensured by organizations. Organizations need to analyze data and made decision based on it. However, data analysis needs to be balanced with real-world experience. Although the data speaks for itself, the experience should not be ignored either.

7. Relationship Management

Last but not least, relationships between partners and suppliers are crucial because people are an integral part of any organization. Suppliers should be carefully chosen based on their capacity to both generate value and control costs. Plans and details that would aid partners in their work should be shared with them. Better cooperation and collaboration should be the goal. Both parties can benefit from coordinating improvement initiatives. Maintaining a strong relationship with a supplier will also be greatly helped by acknowledging their achievements.

We at BizRep Services offer ISO 9001 Certification in Qatar. To get a certification and manage the best quality standards contact us today!

Advantages of Quality Management Principles

The advantages of quality management principles and possessing an ISO 9001 certification include:

• Cost Reduction

The overall cost of the organization will be reduced with the implementation of quality management principles. There can be a startling increase in profitability because these cost savings go directly to the bottom-line profits with no additional costs.

• Productivity Improvement

With better quality management in place, employees spend significantly less time looking for and fixing errors, which results in a significant increase in productivity. More output is produced per employee when productivity is higher, and this leads to higher profits.

• Customer Satisfaction

There should be fewer customer complaints, as your organization will offer better services and goods and interact with customers almost flawlessly. Fewer objections could also mean less money is allocated to customer service. As the existing customer base works on the company’s behalf to attract new customers. Higher levels of customer satisfaction may also result in an increase in market share.

• Improve Employee Morale

The ongoing and demonstrated success of quality management can result in a noticeable improvement in employee morale, which lowers employee turnover and, consequently, lowers the cost of hiring and training new employees.

Conclusion

I hope you have a thorough understanding of each of the seven quality management concepts and their benefits. If you have any further questions ask them in the comments. We at Bizrep Services offer ISO 9001 Certification in Qatar to help your organization achieve the best quality as a business. For any of your queries mail us at info@bizrepservices.com or call us at +974 4036 9943.